PayPal sent me an email that went to my spam/junk folder and by the time I saw it it had expired. ©1999-2020 PayPal, Inc. All rights reserved.

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Well so far Paypal has been closing the case for me. I called and was told the system automatically closed the claim and they could not re-open it. It's his problem. Provide information for your appeal.

The seller never has to have a case closed before they refund you. I started a dispute for this, unfortunately when Aervideo replied through PayPal about this, we were in Africa and could not access internet to reply or keep the dispute open so it was closed.

Making a payment releases the hold. The swearers are not.

You are viewing the PayPal Community Archives. Someone on his end either stole his card and used it, or he's trying to scam me by claiming he didn't authorize the charge even though he has the item now. They said I had to “escalate“ the claim whatever that means.

Very unlikely I will ever longer be using PayPal for purchases through …

©1999-2020 PayPal, Inc. All rights reserved. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. OMG. Now the case is closed and I am at a loss of money. It's not my method, it's PayPal's system. So some guy off ebay bought my product back on June 1st. I have since received an email from Paypal advising me that the dispute has been closed as they do not deal with items not as described. Can I close my dispute or claim since it shows ... - PayPal

And secondly some people don't get a card statement for about 50 days so that's not going to be something that can be argued.

I picked the first option amount of 2,660 JPY and I wanted a full refund of 26,660 JPY. We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. Visit the PayPal Business Resource Center. But from the other side. By browsing this website, you consent to the use of cookies. How do I open a new dispute for this item please? I had asked the seller for a refund or part refund of the extra premium I had paid for delivery but they refused to pay anything back.

They can make refunds through holds.

I made a typo on the dispute amount and I called Paypal twice and they told me its okay that they took note.

Once a case is closed,it cannot be re open. Under 'Resolution Centre Cases' select 'Closed cases' in the drop down menu and find the claim. Hmm...I'm not sure, I've never filed a claim or filed a counter-claim. Thank you for your patience. It's as if they are trying to find another method or way around to reverse the decision.

I filed a claim for a refund against a merchant who never had the item in stock. What can I do now?

I started a dispute for this, unfortunately when Aervideo replied through PayPal about this, we were in Africa and could not access internet to reply or keep the dispute open so it was closed. About 8 months ago I opened a case against a ebay-seller because he didn't shipped my item. Leave the Archive, Chat with our moderator team every Wednesday between 1-2pm PT (4-5pm ET). I just don't know the other side is still filing a counter-claim even after Paypal closed the case twice.

If that fails and you paid with card, dispute through card issuer instead. I inadvertantly opened the dispute under the heading of Item Not as Described due to not being able to find a heading relating to delivery. what other info can u provide other that your payment? Your source for tips on managing and growing your business with PayPal. The merchant never responded to PayPal. We encourage you to find quick answers to your questions by searching the community forum or visiting our Help Center. Your best bet might be to give Paypal a call and see what is going on. I don't know what to do with this.

©1999-2020 PayPal, Inc. All rights reserved. You are fucked if you sent it to some other address. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.

Probably not going to help much, but at least you have another way to vent your frustration.

I can provide screenshots to prove my case. Note: PayPal does not guarantee recovery of the funds even if the appeal is won.

So what if a credit card company decides to file a counter-claim on the buyer's behalf? Case claim closed decided in sellers favor. down with corporations. What can Paypal do to help me?

Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. But what I don't get is, paypal already told me I'm under the Seller protection program since I provided the evidence and information they asked. That was the first time I ever opened a case, so I just thought that was all I had to do.. if the seller simply replies, "weve sent the product," paypal takes that as gold and side with them. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. If he paid through paypal using a debit / credit card he can still charge back using his credit card company after losing the dispute through paypal. New to the community? I was told by one person I could file an appeal and was transferred around then finally told once the system closes the claim it’s closed, too bad! A couple of things. Several messages back and forth with bad buyer. ©1999-2020 PayPal, Inc. All rights reserved.

I shipped the product with tracking and it was successfully delivered.

I never received the package back in the mail. Did you send the item to his verified Paypal address?

That information and link was posted in 2018. all in favor of filing a class action lawsuit against paypal . Had a no return listing. Its now 2020, so if you want information on how to appeal a fake tracking number supplied by a scam Chinese seller then feel free to ask nicely without swearing. It's probably a scam, but more likely you will win 100% if the item was sent to the billing address of the credit card.

I have tried to open a new dispute for the item in an attempt to find a way to claim for the postage but I just keep getting a message saying that I have already opened a dispute for this transaction.

But how can they decide to take money from me and let him keep the item at the same time all for the reason that someone used his cc authorized?

I was told by one person I could file an appeal and was transferred around then finally told once the system closes the claim it’s closed, too bad!

the seller cant even provide a pic of the product sitting at my door. They are not. reopening a case is a loop of garbage. I called and was told the system automatically closed the claim and they could not re-open it. Learn more in Community Events. Something similar happened to me. Welcome!

I just don't know the other side is still filing a counter-claim even after Paypal closed the case twice. Buyer can now open case with Paypal AFTER Ebay closes in seller favor?!! Weirdness.

If you lose a dispute you can still do a charge back with your credit card company.

I mean is his Paypal verfied?

Anyways few weeks later she opened a PayPal case stating unauthorized purchase and PayPal gave her back her funds right then and there.

If not, you should be covered by the seller protection by paypal if you sent it to the paypal address of record.

Log in to your PayPal account at www.paypal.co.uk; Click ‘Resolution Centre’ near the top of the page. Yes, with the split, buyers will be able to open a dispute with PayPal even if the lose a claim with eBay. Very unlikely I will ever longer be using PayPal for purchases through merchants. It is a fine line since she did not receive the package from what I can tell via tracking and for $29 I was done with it all. Generally, the decision made at the conclusion of a buyer claim is final and can only be appealed if, can you please help me this buyer is fraud need my moneyback item ship instant via electronic loads or prepaid cards   Unauthorized Payment Details. Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other contact options. By browsing this website, you consent to the use of cookies. About 8 months ago I opened a case against a ebay-seller because he didn't shipped my item. Please read our Community Rules and Guidelines.

Buyer admitted several times he was wanting to return for reasons of buyer remorse. The card issuer filed another counter claim on Aug 6 and it's still under review.

Well i'm the that closed it relying on the companies good faith & made a mistake thinking i could just reopen it or file a seperate dispute but I'll try your method thanks. No help - just pushes you back into the loop getting no where - sorry. If someone loses a PayPal claim they can file a claim with the credit card that they funded PayPal with. https://www.paypal.com/gb/selfhelp/article/can-i-appeal-paypal%E2%80%99s-decision-on-my-claim-faq205... YOU CANT AS THEY HAVE REMOVED THIS, TO STOP YOU GETTING YOUR REFUND BACK, SHOWER OF SH..T. PayPal’s customer service is useless and has no interest in helping their customers who pay their paychecks by using their service to make purchases from what turned out to be a fraudulent merchant! In my case, after I had provided tracking number and proof that the buyer successfully received the item, they pretty much told me I was protected under the seller protection program now and so the money they temporarily froze was released back to me and case was closed. They are using atleast 12 company names selling the sweaters on social media. It’s more like they won’t re-open it.

They are a scam. Most probably you'll lose the claim this time since its filled by the credit card company this time! Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Welcome! New to the community? Best of luck. It looks like PayPal closed it again in my favor.

They told me my case was denied and closed.

If you fail to do so then it will automatically close. I have purchased with the total of $19.98 x 6 transactions = $119.88. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. You should be fine, you're under seller protection. You can only appeal if you have 'new' information to add, and you can only appeal within 10 days of the dispute / claim being closed. BUYERS please update your address if it changes. I made a purchase on the 24/11/19 and have not received the goods through Aervideo.

Click ‘Appeal’ under 'Action'.

Under 'Resolution Centre Cases' select 'Closed cases' in the drop down menu and find the claim. I didn't know that I had to escalate the case, so I didn't took further actions.

The merchant, Impala Bob’s, refuses continued requests to process a refund. ©1999-2020 PayPal, Inc. All rights reserved.

Jul 21, 2015 9:28:21 AM. One just has to figure out how to navigate the system. Since the Case got closed automatically and that their customer service is unreachable now because of the Covid-19 crisis situation. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. In my case, after I had provided tracking number and proof that the buyer successfully received the item, they pretty much told me I was protected under the seller protection program now and so the money they temporarily froze was released back to me and case was closed. I opened a dispute against a seller for a non-ebay item due to having paid them for next day delivery but the item did not arrive until 5 working days later.

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