Lazily formatted on my part buuuuut don't see why it even matters lel? This started a few days ago and never happened before this. GoWest Member Posts: 5 New User. A subreddit for the Microsoft Surface family of products. I have done some gaming on it and about 10 days ago I ran into a problem. it's kind of late and then post if it worked or not.

About 2 weeks ago i my keyboard and mouse suddenly stops working. Starts working again after a few seconds normally, but once a week I have to reboot it to get the keyboard back (or unattached and reattach the screen).

New comments cannot be posted and votes cannot be cast. So at that point there's no choice but to restart the PC. I don’t own the Surface book base performance but have you tried factory resetting? Mouse and Keyboard stop working randomly, USB disconnect sound plays. Seems like a software issue since I don't have to touch the screen to fix it. Even playing relatively non demanding games, the keyboard goes dead for a few minutes. Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary every so often it's every single time i'm typing I run into the problem (even now as I type this it's a problem that keeps coming up.). Oh man, I think I might have to contact Microsoft if that's the case. This guided walkthrough will take you through troubleshooting steps if you're having an issue with your Surface Type Cover or Keyboard. Good luck with getting it resolved! Thank you for your replies. A better question might be does anyone have a Surface with any devices that haven't stopped working? October 2019 in Nitro and Aspire Gaming. Troubleshoot is no help at all can't detect any problems. You can help protect yourself from scammers by verifying that the contact is a, official Just looking for drivers and MSI Packages for Surface? Pretty much every driver has stopped at one point or another. Microsoft global customer service number. Let us know if you need further assistance. Attempted (but failed) solutions - Detaching + reattaching keyboard … I have Windows 10. It didn't happen for the first 6 months, but all of a sudden it has started. Thanks for your feedback, it helps us improve the site. Turn off "USB selevtive suspend settings" in Power option. Go to Download drivers and firmware for Surface. The Keyboard or Type Cover goes back and forth between working, and not working. Microsoft Employee and that the phone number is an official Pretty sure they all do this.

I've checked all the drivers, they all say they're up to date. USB, Bluetooth, or on-screen keyboards may still work. You can follow the question or vote as helpful, but you cannot reply to this thread. Specs - SurfaceBook with performance base Problems - Regardless of battery status, keyboard randomly stops responding for a few minutes during laptop usage. Did you recently made any changes to your PC? Starts working again after a few seconds normally, but once a week I have to reboot it to get the keyboard back (or unattached and reattach the screen). I took it to the Microsoft store, and they replaced it with a new SB, no charge. Only key that responds will be the 'detach' key. Have performance base and never experienced this issue. Question Keyboard keys randomly stops working: Laptop Tech Support: 4: Jul 30, 2019: S: Question Why did my laptop keyboard and touchpad stop working: Laptop Tech Support: 1: Jun 22, 2019: A: Solved!

Switching USB ports solved the problem. Even tried a hard restart. This has been a painful journey to fixing this keyboard problem. Do you do a lot of typing ? You can follow the question or vote as helpful, but you cannot reply to this thread. I'm talking in a matter of minutes they can work, not work, then work again. Try connect them to different USB ports and see if problem persist? Has anyone had any luck returning the surface book?

It seems like this was the most reasonable place to post it especially considering i've never stepped foot in the microsoft forums before this. Manage appointments, plans, budgets — it’s easy with Microsoft 365.​. Go to Download drivers and firmware for Surface. Seems like everything will stop working at sometime or another. Microsoft Employee and that the phone number is an the computer works normally until it happens the next time, at some random time. Solved! I did some digging (because it's a very.. peeving issue..) I think I found a solution which involves reshaping the ribbon for the keyboard a bit, which i'll do in the morning since I have a new problem that I cant figure out.

A subreddit for the Microsoft Surface family of products. technical support services.

This can be either the Keyboard keys, touchpad, or the entire Keyboard or Type Cover. (Internal mouse trackpad and keyboard works normally) I checked drivers in device manager, but it says that I have the latest version of drivers. Only key that responds will be the 'detach' key. Playing on a Surface Pro4, W10 Pro, Gef Now 1.5.1.162/po and started to have the issue today after many weeks of GefNow playing without issues, that the keyboard was not working suddenly in the middle of a gameplay, or for example right at startup, when i would enter my battlenet password. official

It seems like when using photoshop, 3ds max, and gaming that the keyboard stops.

And at random times the USB disconnect sound plays and the Mouse cursor disappears and the keyboard stops responding. Usually I have mail and IE running in background with cover closed in "book" position. I do have the two cables right next to each other so I'll try moving them to different ports, but they have been there for over a month since the PC was brand new and never did So at that point there's no choice but to restart the PC.

So basically I use this for cad and photoshop sketching on the go... and I can't use it for cad and photoshop on the go. The USB keyboard and mouse suddenly stops working while I am playing games or using my laptop, Windows 10 (updated), Dell Inspiron 3542. Go to Settings > Ease of Access > Keyboard and turn off > Filter Keys, (and any other setting you don't use, eg- Sticky keys can cause problems if you tend to rest on a key too long ). But it doesn't happen all the time, just at the very odd time and Keyboard is randomly typing the wrong letters: Solved! Pretty disappointing for something retailing at $2500+ Thanks for the comment! So the full story is the only change I made to my PC recently was installing Vegas MovieStudio 16 on April 16th. I experience the touch keyboard not working when surface goes into locked mode. - You may want to check the web site for the mfg of your laptop to see if there are any newer keyboard drivers, It's also possible an update (large updates such as 1703 in partiular ? ) so the keyboard is still working, just none of the keys I type register as typing. technical support services.

Solved! You can help protect yourself from scammers by verifying that the contact is a, official I hope Microsoft plan to fix these things, it's a little damaging to one's confidence in them. Also when it happens I can still hit keys to change the keyboard illumination, etc. Step 1: Use the Surface Diagnostic Toolkit. The Keyboard or Type Cover appears to disconnect or stop responding randomly. Way to go Microsoft.

The tl;dr is just talking about the 'Problems' bit, not the whole second part. Protect Yourself From Tech Support Scams

Anyone with surface book have their keyboard stop working sometimes? You can help protect yourself from scammers by verifying that the contact is a Once restarted the computer works normally until it happens the next time, at … Step 3: Uninstall the mouse driver. has corrupted the driver, so reinstalling. Turns out it was a hardware issue- it is a known problem that the part where the keyboard attaches physically decays and results in the keyboard not communicating with the screen. Doesn't help. It's rather annoying because it's not like it's happening

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