Yes, you can access the system from anywhere. Delete - deletes the selected address from the list. Select All - selects all of the addresses on the list. Please note that when using our new encrypted email system, you can login with your CWID and password, unlike the previous method of creating a new account name and password.

What else can I do to increase the security of my email correspondence? We encourage users not to use the older features, but instead follow the False Positive/Negative reporting process.

It might be a large email, or the destination server is busy, or waiting for a connection timeout.

Messages that are not released from the Quarantine are automatically deleted after a designated period of time. Click the name of the option in the left navigation pane: The Profile option displays a My Settings view and the Save, Request Digest, and Refresh links.

The change in spam management system will not impact any lists of safe or blocked senders that you have set up directly in your email client. You control your personal Safe Senders List to which you can add the addresses of people, organizations, and mailing lists from which you do want to receive mail. You will only receive a Digest when you have new messages in the Quarantine.

Who should I contact? The Proofpoint spam management system is an email filtering tool. You may also receive an empty Digest, which is simply an email message indicating that you have no messages in the Quarantine.

Type an acronym or term you would like a definition for. Both are simply lists of legitimate senders of email. This feature is available to you if want to create your own personal lists.

Yes, the new Proofpoint spam service will help protect you from specific threats that are distributed via email, including phishing and targeted attacks.

You do not need to authenticate to your account management page because a secure code is generated in your personalized Digest that ensures that only you have access to change your settings. Make sure the sender has sent the message.

This message has been accepted by the SMTP destination server, has left Proofpoint Essentials, and should be arriving at the recipient any moment now if not already (unless something is very, very wrong with the SMTP destination server - in that case the administrator of THAT server will need to be notified ASAP).

If you see a message in your Quarantine that is not spam, there are a few things you can do. Log in with your CWID and password. All incoming email is filtered by a server. ITS provides encrypted email to all users with a WCMC email account who would like to increase the security of their email correspondence.

Situation: Email(s) that you require have been quarantined. Click Safe Senders List or Blocked Senders List in the left navigation pane to choose the list you want to manage.

Hover your mouse over the status itself to see a tooltip with some more information.

You can search the logs by Day, Today and Yesterday, Week, two week, and 30 day intervals. It will answer common questions about the tools that you can use to manage your personal spam account and quarantine. etc. Messages that contain a virus, or spam, or inappropriate content can either be deleted or "scored." Is my old spam portal and quarantine still available? Email sent from addresses or domains on the Safe Senders List will not be filtered for spam, but will be filtered for viruses. Click the icon for updated information about the final disposition of the message.

The reason will be displayed in the tooltip, and may range from timeouts (server not available / firewalled), to server configuration problems (the destination server's disk may be full...), etc.

These FAQs explain our Proofpoint spam filtering system, and how WCM processes emails that originate from outside the college. etc. In the "My Settings" window, uncheck the box next to "Send digest with new message in my End User Digest." A separate browser window pops up on your screen and your personalized account management page will load in this window.

Email Logs section of the Proofpoint Essentials Interface, Support's assistance with connection level rejection, False Positive/Negative reporting process. quarantined - This is the default Status of everything classified as Spam, and indicates that we have halted delivery, but the message may be released.

In the case of spam, the message score indicates the probability that the message is spam --- so a message scoring 100 would have 100% chance of being spam (definite spam) and a message scoring 0 would have 0% chance of being spam (legitimate correspondence). etc.).

The user or admin has performed an action using an older product feature to report spam. expired - We have retried this message for a week now and it simply expired from the queue, and a bounce message will have been generated for the sender.

The Digest provides you with a list of the messages addressed to you that are stored in the Quarantine. The policies determine how you want your email filtered for spam. I see an email in the Quarantine that is not spam.

The most common reason is that the destination server only allows known email addresses and a typo has been made in the local part of the recipient email address (if the typo was in the domain, it would not have reached here in the first place). First, click on the check box next to the message.

How do I use the Digest? This message has been rejected by the SMTP destination server for any of a large number of reasons. To know more about the details, please review the log details KB.

If possible we would need the following to search for the rejection(s):  sender address, recipient address, or IP address of sending server along with a time.

After 24h of queuing the sender gets notified.

Message initially not delivered, then released.

To access these options, navigate to the Logs tab and after finding the desired messages, look in the Status column.

If it is malicious, you will see a notification in your browser like the following: I’m having difficulty with a link that Proofpoint has rewritten.

Please ensure that your MX record is appropriately pointed to the correct server. Log into antispam.med.cornell.edu with your WCMC CWID and password. What is the Proofpoint spam management system and why do we use it? I set up lists of safe and blocked senders using my email client (Outlook, Apple Mail, etc.) In addition, you can always log into antispam.med.cornell with your CWID and password and click "Quarantine" to check for emails that have been caught. delivered - This message has been accepted by the SMTP destination server, has left Proofpoint Essentials, and should be arriving at the recipient any moment now if not already (unless something is very, very wrong with the SMTP destination server - in that case the administrator of THAT server will need to be notified ASAP). By default, you will receive an End User Digest once a day around 6:00pm (EST) if messages have been placed into your Quarantine since the last digest was sent. If it is stuck, please contact support.

A result of ADQueue means it was sent to the attachment defense module and a second instance of this message will be seen in the search results with the actual final rule. You will have three separate links available to you to complete an action on each email message: Other links in the Digest provide additional functionality. New - provides a text field so you can add an email address or domain to your list.

Cleared (released from quarantine) - message initially not delivered, then released. After 24h of queuing the sender gets notified.

), There is also a Global Blocked Senders List and a personal Blocked Senders List.

(You can also click on the log line to bring up the Email Detail page which contains the email's Permalink which we can use as reference if you need to contact support.)

Proofpoint's URL Defense protects you and WCM's network resources by blocking access to malicious websites.

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